SHIPPING INFORMATION

United States: We offer standard & priority shipping on domestic orders.

Orders over $75 receive free standard shipping.

Standard 4-7 days

Priority 2-3 days

International: We offer international shipping to CA, EU, UK, JAPAN.

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RETURN POLICY

Steven Sterling has a 14 day return policy on all online orders. To be eligible for return your items must be returned unused and in the original packaging with original tags. Prior to shipping any returns, approval must be confirmed by Steven Ochoa. Please email: steven@steven-sterling.com to coordinate your return. Once your return is received we will notify you and confirm if your return has been approved given the above criteria. If approved your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 1 week.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We highly encourage using a shipping service that offers package tracking. Returned items remain the responsibility of the customer until confirmed receipt by Steven Sterling. 

INTERNATIONAL RETURNS

Due to constantly changing duties and tariffs, we are unable to offer prepaid shipping labels for international returns at this time. The customer is responsible for shipping the item back, including any fees that may apply. We encourage you to use a carrier that provides a tracking number. Without this, we can’t honor a refund or exchange on a missing package.

If you are making an exchange, we will cover the cost of shipping the new item to you.

For any questions or concerns, please contact steven@steven-sterling.com